Quality Circles.pptx (Size: 93.13 KB / Downloads: 28)
A quality circle is a volunteer group, under the leadership of their supervisor, who are trained to identify, analyse and solve work-related problems and present their solutions to management in order to improve the performance of the organization.
Everyone’s involvement required.
Participative management technique within the framework of a companywide quality system in which small teams of (usually 6 to 12) employees voluntarily form to define and solve quality or performance related problem.
Quality circles were first established in Japan in 1962; Kaoru Ishikawa has been credited with their creation.
First circles were established at the Nippon Wireless and Telegraph Company
Some quality circles (QCs)were established by the management (management-initiated); whereas others were formed based on requests of employees (self-initiated).
E.g:- Problem of their own or management problem
Analysis shows former is better.
Different quality circle tools
The Ishikawa or fishbone diagram
The Pareto Chart- vital few than trivial many
20% of causes have 80% of impact-so prioritize
Stratification- divide problem in layers
Histogram- Frequency of distribution of data
Scatter diagram-Relation between paired data
Student quality circles (SCQ’s)
The idea of SQCs was presented by City Montessori School (CMS), Lucknow India at a conference in Hong Kong in October 1994 by Jagdish Gandhi. He learnt it from Kaizen in Japan.
World's first SQC was made in CMS Lucknow with then 13-year- old student, Ms. Sucheta Bihari as its leader. They help poor students,etc