Important: Use custom search function to get better results from our thousands of pages

Use " " for compulsory search eg:"electronics seminar" , use -" " for filter something eg: "electronics seminar" -"/tag/" (used for exclude results from tag pages)

Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Total Quality Management full report
Post: #1

Total Quality Management

.doc  Total quality management.doc (Size: 639.5 KB / Downloads: 352)

What is quality?
Dictionary has many definitions: “Essential characteristic,” “Superior,” etc.Some definitions that have gained wide acceptance in various organizations: “Quality is customer satisfaction.”

The American National Standards Institute (ANSI) and the American Society for Quality (ASQ) define quality as:
“The totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.”

Total Quality Management

Total quality management or TQM is an integrative philosophy of managment for continuously improving the quality of products and processes.It is used around the world.TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations. Considering the practices of TQM as discussed in six empirical studies, Cua, McKone, and Schroeder (2001) identified the nine common TQM practices as cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement.

Origins Of TQM
Total quality management has evolved from the quality assurance methods that were first developed around the time of the First World War. The war effort led to large scale manufacturing efforts that often produced poor quality. To help correct this, quality inspectors were introduced on the production line to ensure that the level of failures due to quality was minimized.

The Six Sigma management strategy originated in 1986 from Motorola’s drive towards reducing defects by minimizing variation in processes.The main difference between TQM and Six Sigma (a newer concept) is the approach.At its core, Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction.In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.The methods for implementing this approach come from the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa and Joseph M. Juran.

Principles Of TQM
Be Customer focused: Whatever you do for quality improvement, remember that ONLY customers determine the level of quality. Whatever you do to foster QUALITY IMPROVEMENT, training employees, integrating quality into processes management, ONLY customers determine whether your efforts were worthwhile.
Post: #2
Total Quality Management

.pptx  Total quality management.pptx (Size: 109.14 KB / Downloads: 122)

Customer satisfaction facts

A 5% increase in loyality can increase profits by 25-85%.
A very satisfied nearly six times more likely to be loyal than a customer who is just satisfied.
Only 4% of dissatified customers will complain.
The average customer with a problem eventually tells nine other people.
Satisfied customer tell five other people about their good treatment.

Benefits of tqm

Improve quality.
Employee participation.
Working relationships.
Customer satisfaction.
Employees satisfaction.
Market shares.

Main features in qfd

It is not a tool, it is a process.
Inputs are customer requirements.
Matrix format is used to process the input.
Processing includes: deciding priority items, finding out relationships and comapring with the competitors.
Gives output sa an action which will improve customer satisfaction.
Post: #3
Total Quality Management

.pptx  Total Quality Management.pptx (Size: 301.53 KB / Downloads: 82)
Meaning of Quality

Quality is a perceptual, conditional and somewhat subjective attribute and may be understood differently by different people.
Commonly, quality can mean ‘degree of excellence’, as in, "a quality product" or "work of average quality".
The qualities of something depends on the criteria being applied to. Subjectively something may be good because it is beautiful or it may be useful or because it exists. It can also be defined as fitness for purpose.
quality of a product or service refers to the perception of the degree to which the product or service meets the customer's expectations.

Quality during prehistoric times

Baker’s Dozen –
"This consists of thirteen or fourteen; the surplus number, called the inbread, being thrown in for fear of incurring the penalty for short weight.“
Assize of Bread and Ale. In 1266, Henry III revived a ancient statute that regulated the price of bread according to the price of wheat. Bakers or brewers who gave short measure could be fined, pilloried or flogged.
Bakers were regulated by a trade guild called The Worshipful Company of Bakers dating back to reign of Henry the II (1154 – 89)

Evolution of Quality Movement - 1

Craftsmen from medieval Europe formed unions called guilds in the late 13th century.
Until the early 9th century, manufacturing tended to follow this craftsmanship model.
Craftsmen across medieval Europe organized into unions called guilds - responsible for developing strict rules for product and service quality - Inspection committees enforced rules by marking flawless goods with a special mark or symbol.
Craftsmen themselves often placed a second mark on the goods they produced to represent a craftsman’s good reputation.
Inspection marks and master-craftsmen marks served as proof of quality

Evolution of Quality Movement - 2

The factory system, with its emphasis on product inspection, started in Great Britain in the mid-1750s with changes in predominant production methods:
Craftsmanship – Young boys learned skilled trade serving as apprentices under a master craftsman for many years. Craftsmen took personal pride in their workmanship
The factory system - Craftsman’s work was divided into specialized tasks. Craftsmen became factory workers and owners became production supervisors. Decline in employees autonomy and empowerment.
The Taylor system (US model) – Factory planning by specialized engineers. Craftsmen became inspectors and managers who executed plans. Inspection departments to detect and remove defective items. Defectives scrapped or reworked. Increase in productivity and negative effect on quality.

Evolution of Quality Movement - 3

In the early 20th century, manufacturers began to include quality processes in quality practices.
Walter Shewhart, a statistician for Bell Laboratories, began to focus on controlling processes in the mid-1920s, making quality relevant for the finished product and also the processes that created it.
Industrial processes yield data that could be analyzed using statistical techniques – development of control charts.
W Edwards Deming, a statistician with the U.S. Department of Agriculture and Census Bureau, became a proponent of Shewhart’s SQC methods and later leader of quality movement.

Evolution of Quality Movement - 4

World War II, quality became a critical component of the war effort: the military began to use
Statistical Sampling techniques for inspection - adapted sampling tables and published them in a military standard, known as Mil-Std-105.
publication of military-specification standards and incorporation of sampling tables into the military contracts.
training courses in Walter Shewhart’s statistical process control techniques.
During cold war years NATO developed AQAP (Allied Quality Assurance Program)

Evolution of Quality Movement - 5

Quality revolution in Japan following World War II. The Japanese welcomed the input of Americans Joseph M. Juran and W. Edwards Deming 
Improving all organizational processes
Training people who used processes
Japanese manufacturers focused on improving all organizational processes through the people who used them. As a result, Japan was able to produce higher-quality exports at lower prices, benefiting consumers throughout the world.

Dimensions of Quality

Performance: - refers to primary operating characteristics of a product. E.g. for a TV – Picture and sound clarity, reception of multiple channels
Features: Secondary characteristics that supplement the basic functioning of the product. – TV automatic tuner
Reliability: refers to the probability of a product failing within a specified period of time. Measures –
MTTF – Mean time to first failure
MTBF – Mean time between failures
Conformance: refers to the degree to which the product design and operating characteristics match pre-established standards.
Post: #4
Total Quality Management

.ppt  1Total Quality.ppt (Size: 485.5 KB / Downloads: 376)

Why TQM?

Ford Motor Company had operating losses of $3.3 billion between 1980 and 1982.
Xerox market share dropped from 93% in 1971 to 40% in 1981.
Attention to quality was seen as a way to combat the competition.

TQM: A “Buzzword” Losing Popularity

For many companies, the term TQM is associated with corporate programs (mid 1980s ~ early 1990s) aimed at implementing employee teams and statistical process control.
Unfortunately, many companies were dissatisfied with the perceived results of these programs, concluding TQM does not work.

What does TQM mean?

Total Quality Management means that the organization's culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques, and training. This involves the continuous improvement of organizational processes, resulting in high quality products and services.

Basic Tenets of TQM'

1. The customer makes the ultimate determination of quality.
2. Top management must provide leadership and support for all quality initiatives.
3. Preventing variability is the key to producing high quality.
4. Quality goals are a moving target, thereby requiring a commitment toward continuous improvement.
5. Improving quality requires the establishment of effective metrics. We must speak with data and facts not just opinions.

Total Quality Management and Continuous Improvement

TQM is the management process used to make continuous improvements to all functions.
TQM represents an ongoing, continuous commitment to improvement.
The foundation of total quality is a management philosophy that supports meeting customer requirements through continuous improvement.

Quality Throughout

“A Customer’s impression of quality begins with the initial contact with the company and continues through the life of the product.”
Customers look to the total package - sales, service during the sale, packaging, deliver, and service after the sale.
Quality extends to how the receptionist answers the phone, how managers treat subordinates, how courteous sales and repair people are, and how the product is serviced after the sale.
“All departments of the company must strive to improve the quality of their operations.”
Post: #5
i want a project report for total quality management
Post: #6

Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control. TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma.
In the late 1970s and early 1980s, the developed countries of North America and Western Europe suffered economically in the face of stiff competition from Japan's ability to produce high-quality goods at competitive cost. For the first time since the start of the Industrial Revolution, the United Kingdom became a net importer of finished goods. The United States undertook its own soul-searching, expressed most pointedly in the television broadcast of If Japan Can... Why Can't We? Firms began reexamining the techniques of quality control invented over the past 50 years and how those techniques had been so successfully employed by the Japanese. It was in the midst of this economic turmoil that TQM took root.

Marked Categories : project on tqm, free download report on tqm, seminar topics on quality management, report on tqm, tqm as six empirical studies cua mckone and schroeder 2001, seminar report of quality management system, seminar report for management, seminar paper on total quality management, doc total quality management, project report on total quality management in organization, full project on total quality management, total quality management, project seminar report on total quality management, principle of tqm from cua mckone, total quality management project report, free download project report on tqm, total quality management seminar report, tqm w edwards deming,

Quick Reply
Type your reply to this message here.

Image Verification
Image Verification
(case insensitive)
Please enter the text within the image on the left in to the text box below. This process is used to prevent automated posts.

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  download ee training report of ntpc badarpur Guest 0 0 Yesterday 10:05 PM
Last Post: Guest
  full 18x16 barrel shifter Guest 0 0 Yesterday 07:56 PM
Last Post: Guest
  project on fingerprint attendance management system Guest 0 0 23-06-2017 02:21 PM
Last Post: Guest
  topics for visitors management system Guest 0 0 22-06-2017 09:48 PM
Last Post: Guest
  marketing management project of class12 on body lotion Guest 0 0 22-06-2017 10:51 AM
Last Post: Guest
  anantha pvc pipes pvt ltd inventory management project Guest 0 0 21-06-2017 08:26 PM
Last Post: Guest
  RATIONSHOP INVENTORY CONTROL SYSTEM full report smart paper boy 33 17,592 20-06-2017 06:54 AM
Last Post: jayakrishnan2577
  gas leakage detection using gsm full ppt free download Guest 0 0 19-06-2017 09:41 AM
Last Post: Guest
  WIMAX THE NEXT FRONTIER BROADBAND WIRELESS full report computer science topics 3 2,657,107 17-06-2017 12:31 PM
Last Post: Siddayya
  project report on videocon on hrm for recruitment Guest 0 0 16-06-2017 10:47 AM
Last Post: Guest
This Page May Contain What is Total Quality Management full report And Latest Information/News About Total Quality Management full report,If Not ...Use Search to get more info about Total Quality Management full report Or Ask Here